We are able to deliver across the UK and offer a simple delivery service:
STANDARD DELIVERY FOR ITEMS IN STOCK £6.50
Standard Delivery will be take between 2-5 days.
We use Royal Mail for most of our deliveries, larger shipments will be sent by courier. The cost is £6.50 regardless of order value or weight.
DELIVERY & AVAILABILITY
All goods on our website are made by hand and while I hold a small amount of stock I prefer to make to order. For this reason sometimes there may be a short wait until more products can be made.
Providing your items are in stock we will aim to dispatch your order to you within 5 working days,
If items are out of stock we will aim to ship them within 14 days or notify you if there is likely to be a further delay.
BESPOKE ORDERS AND CANCELLATION
Quotes on bespoke orders will be valid for 30 days and we reserve the right to change prices prior to confirmation. A bespoke or customised order cannot be changed or cancelled once your deposit has been paid. This is your agreement and commitment to the order. The deposit will not be refunded if you choose to cancel your order once it has been confirmed and production started.
RETURNS AND REFUNDS
We hope that you will be absolutely delighted with your Katie Bunnell Ceramics. If for any reason you are not entirely satisfied with your purchase we are happy to offer an exchange or full refund; items need to be returned to us in perfect condition and in the original packaging. If you do wish to return an item, please email firstname.lastname@example.org with details within 7 working days of receipt of your order. Items must be returned within 14 working days of your receipt of the order.
Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:
• Commissioned pieces – new work created specifically for you
• Customised pieces – existing patterns that are adapted to new shapes or sizes specifically for you
We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend you ask for proof of posting and where appropriate more expensive items are sent by insured special delivery. Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 30 days of receipt of the return.
We will process any refund due to you within 30 days of the day we receive your cancellation. We will aim to make refunds using the same method used by you to pay for your purchase.
COLOUR REPRESENTATION AND COLOUR MATCHING
Due to unavoidable differences in colour representation on screen customers should expect some slight colour variation between product images seen online and the real object.
All Katie Bunnell Ceramics use naturally occurring ceramic pigments which are subject to variations when used in both hand and printed decoration. These slight variations we think are intrinsic to the unique quality of the work.
We would recommend that if customers require a set of objects in the same colour that these are ordered together to limit variations.
If a customer requires a replacement object for a previously ordered set, we will endeavour to achieve that, but cannot guarantee it will be be a perfect match.